سياسة الاسترداد
Return and Refund Policy
14-Day Return Guarantee You have 14 days from delivery date to return or exchange your product
Return Conditions Returned products must be: In original condition (unused) In original packaging with all contents Unopened or undamaged (unless manufacturing defect)
Accepted Return Cases
- Defective Product or Shipping Damage Free replacement or full refund We cover shipping fees both ways Contact within 48 hours of delivery with clear photos
- Product Does Not Match Description Full refund We cover shipping fees
- Changed Your Mind or Ordered Wrong Item Refund minus shipping fees (50 SAR) Product must be new and unopened
Non-Returnable Products Used or opened products (unless defective) Customized or made-to-order products Final sale items
Return Process
Step 1: Contact us within 14 days Email: support@turbo-market.store Include order number and product photos
Step 2: We will provide return instructions
Step 3: Ship product to specified address
Step 4: After inspection (2-3 days): Exchange: We ship replacement immediately Refund: Money returned within 5-7 business days
Refund Method Cash on Delivery (COD): Bank transfer Online Payment: Original payment method